✨ Tiny treasures, sculpted with love ✿ Hyderabad · Small-batch studio · All-India shipping 🚚 ✿ 100% Handcrafted with love in small batches 🎁 Free gift box above ₹599 🌱 Feather-light & hypoallergenic 📦 Dispatches within 5 days · Estimated in 7–10 days (depends on logistics)
Artistha
Artistha by Srihitha
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Shipping & Delivery Policy

Last updated: September 16, 2026

Artistha by Srihitha is a small handmade studio in Hyderabad. We prepare and pack every order with care, and then hand it over to independent delivery and courier partners to get it to you. We do not operate our own delivery fleet.

1. Dispatch time

As pieces are handmade (and often made to order), orders are dispatched after the handmade dispatch time shown at checkout. Custom orders may take a little longer — we’ll keep you posted.

2. Local delivery (within Hyderabad)

For deliveries within Hyderabad, we typically use on-demand delivery services such as Rapido, Uber, or similar partners. Delivery charges (if any) and timing depend on the partner and your location.

3. Outstation shipping (outside Hyderabad)

For orders outside Hyderabad, we ship through third-party logistics providers such as Shiprocket, DTDC, ANL, and other reputable couriers. The provider is chosen based on your location and serviceability.

4. Tracking

Once your order is dispatched, we share the courier/partner’s tracking details with you (via WhatsApp or email) so you can follow your parcel directly with the provider. Please track your shipment and stay reachable for the delivery.

5. Delivery timelines & responsibility

All delivery timelines are estimates provided by the courier/partner, not guarantees. Once an order has been handed over to a delivery or logistics partner, the shipment is in their custody and control.

Artistha does not take responsibility for delays, mis-delivery, loss, or damage caused during transit by the delivery/courier partner. Such matters are governed by the respective partner’s terms, and any claim for a transit issue must be pursued with that partner. We’ll gladly share the information you need to raise a claim.

6. Delivery address

Please provide a complete and accurate delivery address and a reachable phone number. We are not responsible for orders delayed, returned, or lost due to an incorrect or incomplete address, or an unavailable recipient. Re-shipping after a failed delivery may incur additional charges.

7. Damaged or wrong items

If your order arrives damaged or you received the wrong item, please see our Refund Policy — contact us within 48 hours with unboxing photos and we’ll help within the limits described there.

8. Contact

Questions about a delivery? Email artisthabysri@gmail.com or message us on WhatsApp.

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