Refund & Return Policy
Last updated: September 16, 2026
💛 Every Artistha piece is handmade — and often made just for you.
For this reason, we do not accept refunds, returns, or exchanges. Please order thoughtfully and reach out with any questions before you buy — we’re always happy to help.
Why no refunds?
Our products are handcrafted in small batches, and many are personalised or custom-made to your specifications. Such items cannot be restocked or resold, so all sales are final. Minor variations in colour, texture, shape, and finish are inherent to handmade work and are not considered defects.
Damaged in transit or wrong item
We pack every order with great care. In the rare event that your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with:
- Your order number,
- A clear unboxing photo/video showing the issue, and
- Photos of the outer packaging.
If we verify a genuine fault, we will, at our discretion, arrange a replacement or repair of the same item where possible. This does not include a monetary refund. Claims made after 48 hours, or without the required photos, cannot be processed.
Not eligible
- Change of mind, or ordering the wrong item/size/colour.
- Custom or personalised pieces (unless faulty as above).
- Natural handmade variations described in our Terms & Conditions.
- Delays caused by the courier once an order has shipped.
Order cancellations
As pieces go into production quickly, orders generally cannot be cancelled once payment is verified. If you need to change something, contact us as soon as possible and we’ll do our best — but changes aren’t guaranteed once work has begun.
Contact us
For any order issue, email artisthabysri@gmail.com or message us on WhatsApp.